FAQ's

I received the wrong item. How can I get my correct order?

Please contact Customer Service at support@luxury-art.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will send you the correct item immediately. You do not have to send the wrong product back to us.

I received a defective or damaged product. What do I do?

Please contact Customer Service at support@luxury-art.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will send you the correct item immediately. You do not have to send the wrong product back to us.

I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 2 hours of purchase. Please contact us immediately at support@luxury-art.com to see if we can remedy this situation.

I just made an order but I changed my mind and I’d like to cancel it.

You should contact support@luxury-art.com within 2 hours of placing your order, we will do our best to cancel your order if possible. After 2 hours you can no longer cancel your order.